We do everything we can to ensure that you receive items in new or as advertised condition. If you have any questions about the products or your purchase, please contact us prior to placing your order: email@example.com We are happy to help!
Our return policy lasts 3 days after delivery of items eligible for return. If 3 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Several types of goods are exempt from being returned:
Book with obvious signs of use
CDs that have been opened
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 3 days after delivery
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few business days. We will let you know when we issued the refund and the estimated number of days the refund should show up.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund and your return shipping costs will not be refunded.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To organize a return or exchange that matches the above criteria, please email us at firstname.lastname@example.org